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Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you contact us or use our website . Our business is the cleaning of carpets and soft furnishings and we are based in Maidstone, Kent.

Our Company Details are:
Name: Complete Carpet Cleaning Southeast
Telephone numbers: 01622 820292 or 07713 215395

What personal information do we collect and how?
We may store, collect and process the following kinds of personal data:
a) information about your computer and about your visits to, and use of, this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);
b) information that you directly provide to us – including your name, address, email address and telephone number
c) contractual details including goods and services provided;
d) if you contact us, we may keep a record of that correspondence;
e) any other information you choose to send us.

Using your personal data
Personal data will be used for the purposes described at the time of collection and may be used for other purposes specified in this privacy policy.

We may use your personal information to:
a) administer the website and record usage patterns of the website;
b) enable us to perform a contract with you;
c) provide advice about our services as requested by you;
d) send you marketing emails/phone calls about our products and services;
d) keep records of contracts and communications in relation to such contracts;
e) keep records of communications;
f)  bring legal claims against you if you breach a contract or fail to make payment;
g) comply with any legal obligations we are subject to or as required by a government authority;
h) manage our business;
i)  deal with enquiries and complaints made by or about you.

We have a legitimate business interest, for example, to ensure that we provide products and services that are most relevant to the interests of our customers and potential customers. Also keeping customers informed and to ensure that the information that we send them via email or by phone is relevant to their interests.

We will not without your specific, positive and unambiguous consent sell, rent, lease or otherwise share your personal information to any third parties unless expressly provided for in this policy. We do not use your data for any automated decision making or profiling.

We do not collect any sensitive data about you. We will keep your data for as long as we believe it is accurate and up to date; and in accordance with our Data Retention Policy.

Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.. We limit access to personal information about you to staff who we believe reasonably need to use that information to provide services to you or to do their jobs.

Your rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing and to portability of data. You may instruct us to provide you with any personal information we hold about you at any time to check its accuracy. This request must be made in writing to the Data Controller using the contact details at the top of this policy. We will comply with your request within one month and will ask for verification of your identity prior to processing the request. You may instruct us at any time to update or amend the data we hold about you using the contact details at the top of this policy.

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